I recently came across a review written by a guest that had rented another unit in our complex. In the review, the individual indicated that they found the other unit filthy, the property manager unresponsive, and the unit owner unreachable. This particular unit was under a condo rental program and the owner had apparently given instructions to the property agent that they were not to be contacted. This made me wonder if the owner was even aware of the issues with their unit and/or the demeanor of their property agent.
As an owner of a vacation rental, I have a “team” of people in place to help maintain my rental unit. I have a 1) a cleaning lady, 2) a guy to check and change light bulbs, 3) another guy to change the air filters, 4) a property manager, and of course, 5) myself. While I would like to think that I am the most important person of the group, in reality it is my cleaning lady followed closely by my property manager. Having been through a number of cleaning professionals in the past, I appreciate that when I walk into my vacation rental, the place LOOKS and SMELLS clean; that there are full rolls of toilet paper in the bathroom and soap by the sink. After a long drive or trip, being able to step into a clean bathroom is an absolute must and I am happy that my cleaning person has the same priority!
SAFETY IS IMPORTANT
However, just because I have a “team” in place, does not mean that everyone is doing their job well. Several months ago, I walked into a vacation rental only to find the smoke detector ripped off the ceiling and completely gone. In its place, wires were hanging as the smoke detector had been hard wired into the electrical system. My first thought was “How long has this been this way”? Followed by Why hadn’t my guests or property manager informed me about the missing smoke detector? Needless to say, I immediately had another smoke detector installed and changed property managers as the hanging wires/missing smoke alarm should have been discovered by him long before I arrived on the scene.
With this in mind, please report any UNSAFE condition that you may notice while vacationing as chances are the owner may not be aware that there is an issue.
Also, if you see a maintenance issue, please let your owner know. For example, my cleaning lady called to say that the downstairs toilet was not functioning properly. As it was a Sunday, and new guests were expected that afternoon. I called the plumber who was able to come right out and replace the toilet flapper. His bill included a surcharge for the “Sunday emergency repair”. Had I know that the toilet was problematic, I would have scheduled the service call earlier in the week and my guests could have avoided having to fiddle with the toilet during their stay. In both cases, it would have been a "win win" situation. With this in mind, please let your owner know about any maintenance issues you discover during your stay.
Vacation home owners for over a decade, we are always looking for ways to provide more information to our guests about renting our vacation home. Family vacations are a time to reconnect and we hope this blog will help you enjoy your vacation in Cocoa Beach.